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Duralex > Shipping and Returns Policy
Duralex Shipping and Returns Policy
Duralex USA, Inc. Holiday Shipping Schedule
Dear Valued Customer……We thank you for your patronage! Please note that our website is not a 24/7 operation. Normal hours of business are Monday-Friday 8:30 am – 5:00 pm.
Please note that our physical inventory will take place from THURS, JAN 9 – TUES, JAN 14, therefore, we are unable to ship orders during this time. We will resume shipping, barring any inventory issues, on WED, JAN 15
Thank you for your patience and understanding….and thank you for your support of our products!
Duralex USA, Inc. Shipping Policy
We currently do not ship orders outside of the United States. Primary shipping methods are UPS Ground and USPS. Orders to Hawaii, Alaska and U.S. territories will be shipped via US Postal Service Priority Mail. Express and/or Overnight delivery services are not available at this time.
Available store items are typically shipped (processed, packed, and submitted to UPS or USPS) within 3 business days unless otherwise specified. Special orders/requests may take longer to process. Please allow a few more business days for delivery. Shipping and handling times are approximate and not guaranteed.
Customers are notified via e-mail of any backorder situations and have the option to cancel the backorder prior to shipment.
Duralex USA, Inc. Returns & Exchange Policy
Items may be returned or exchanged within 21 days of receipt of goods. Please contact us with the following information:
- Order Number
- Product Name(s) and Product Number(s)
- Reason for Return/Exchange
Returned items can be shipped back to us via US Mail or any private parcel carrier. Refunds or credits are limited to the value of the item and any taxes charged.
Items being returned must be unused, in their original packaging, and should be sent back to us in the original shipping carton.
Duralex USA, Inc. is not responsible for returned items until they are received by us. As such, customers should insure their returned items. Package insurance is free (up to $100) with UPS and FedEx.
Duralex USA, Inc. Sales Tax Policy
Shipments to residents are subject to applicable sales taxes. No sales taxes are applicable elsewhere at this time.