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Duralex > Shipping and Returns Policy
Duralex Shipping and Returns Policy
Duralex USA, Inc. Holiday Shipping Schedule
We thank you for your patronage and want to make you aware of processes that could affect your holiday gift giving purchases. Please note that our website is not a 24/7 operation. Normal hours of business are Monday-Friday 8:30 am – 5:00 pm, therefore, please observe the following holiday shipping schedules and closures.
Our staff and facilities will be on holiday (and therefore the office will be closed) on the following dates:
Thursday, Nov 28 - Thanksgiving
Friday, Nov 29 - Day after Thanksgiving
Tuesday, Dec 24 - 1/2 day Christmas Eve
Wednesday, Dec 25 - Christmas Day
Tuesday, Dec 31 - 1/2 day New Year’s Eve
Wednesday, Jan 1 - New Year’s Day
Please note the following cut off windows for Christmas Deliveries (via ground shipping).
Central and West Coast (west of MI, WI, IL, KY, TN, MS)
- Last day to receive orders is Wednesday, Dec 11 to ship by Monday, Dec 16
East Coast (east of MN, IA, MO, AR, LA)
- Last day to receive orders is Friday, Dec 13 to ship by Wednesday, Dec 18
Our normal desired turn time for web orders is 3 business days, however, due to the holiday load we feel we must allow extra time to help assure enough time for all aspects of processing, entry, credit check/release, warehouse drops or set assemblies, pick, pack and ship. Although we will continue to enter orders and ship as much as possible through Monday, Dec 23, we cannot guarantee any shipments to arrive by Christmas after the above dates. All orders will be processed in order of receipt.
Thank you for your patience and understanding during this busy holiday season….and thank you for your support of our products!
Duralex USA, Inc. Shipping Policy
We currently do not ship orders outside of the United States. Primary shipping methods are UPS Ground and USPS. Orders to Hawaii, Alaska and U.S. territories will be shipped via US Postal Service Priority Mail. Express and/or Overnight delivery services are not available at this time.
Available store items are typically shipped (processed, packed, and submitted to UPS or USPS) within 3 business days unless otherwise specified. Special orders/requests may take longer to process. Please allow a few more business days for delivery. Shipping and handling times are approximate and not guaranteed.
Customers are notified via e-mail of any backorder situations and have the option to cancel the backorder prior to shipment.
Duralex USA, Inc. Returns & Exchange Policy
Items may be returned or exchanged within 21 days of receipt of goods. Please contact us with the following information:
- Order Number
- Product Name(s) and Product Number(s)
- Reason for Return/Exchange
Returned items can be shipped back to us via US Mail or any private parcel carrier. Refunds or credits are limited to the value of the item and any taxes charged.
Items being returned must be unused, in their original packaging, and should be sent back to us in the original shipping carton.
Duralex USA, Inc. is not responsible for returned items until they are received by us. As such, customers should insure their returned items. Package insurance is free (up to $100) with UPS and FedEx.
Duralex USA, Inc. Sales Tax Policy
Shipments to residents are subject to applicable sales taxes. No sales taxes are applicable elsewhere at this time.