Frequently Asked Questions
Browse Our FAQs
How should I clean water stains from my dishwasher safe Duralex products?
Soak the dish in soapy water for 20 minutes. Do not use metallic sponges, pads, powders or abrasives. To remove hard water stains, try vinegar. If this doesn't work, we suggest trying a hard water product called LemiShine which can be found at the local grocery store. Then try soaking your glassware in LemiShine and warm water.
Do Duralex products absorb liquid?
Nonporous Duralex glass does not absorb liquid.
What is your returns and exchange policy?
Items may be returned or exchanged within 21 days of receipt of goods. Please contact us with the following information:
Product Name(s) and Product Number(s)
Reason for Return
Do you ship outside of the United States?
We currently do not ship orders outside of the United States.