Frequently Asked Questions
Browse Our FAQs
How should I clean water stains from my dishwasher safe Duralex products?
Soak the dish in soapy water for 20 minutes. Do not use metallic sponges, pads, powders or abrasives. To remove hard water stains, try vinegar. If this doesn't work, we suggest trying a hard water product called LemiShine which can be found at the local grocery store. Then try soaking your glassware in LemiShine and warm water.
Do Duralex products absorb liquid?
Nonporous Duralex glass does not absorb liquid.
What is your returns and exchange policy?
Items may be returned or exchanged within 21 days of receipt of goods. Please contact us with the following information:
Product Name(s) and Product Number(s)
Reason for Return
What is a pre-authorization charge for an online order?
When you place an order, we contact the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the entire transaction processes or the authorization expires, but this isn't an actual charge.
Your credit card will be charged once the item has shipped. When more than one item is purchased on your order, we will charge your card for each item or shipment total. Since the shipping time frames vary, your credit card statement may reflect individual charges for each item or shipment total.
The authorization will be removed from your account according to the policies of your bank. To remove an authorization, contact your bank to clarify how long they hold authorizations for online orders.
Do you ship outside of the United States?
We currently do not ship orders outside of the United States.