Frequently Asked Questions
Browse Our FAQs
How should I clean water stains from my dishwasher safe Duralex products?
Soak the dish in soapy water for 20 minutes. Do not use metallic sponges, pads, powders or abrasives. To remove hard water stains, try vinegar. If this doesn't work, we suggest trying a hard water product called LemiShine which can be found at the local grocery store. Then try soaking your glassware in LemiShine and warm water.
Do Duralex products absorb liquid?
Nonporous Duralex glass does not absorb liquid.
What is your returns and exchange policy?
Items may be returned or exchanged within 30 days of receipt of goods. Please contact us with the following information:
Product Name(s) and Product Number(s)
Reason for Return
What is a pre-authorization charge for an online order?
When you place an order, we contact the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the entire transaction processes or the authorization expires, but this isn't an actual charge.
Your credit card will be charged once the item has shipped. When more than one item is purchased on your order, we will charge your card for each item or shipment total. Since the shipping time frames vary, your credit card statement may reflect individual charges for each item or shipment total.
The authorization will be removed from your account according to the policies of your bank. To remove an authorization, contact your bank to clarify how long they hold authorizations for online orders.
Do you ship outside of the United States?
We currently do not ship orders outside of the United States.
What materials are Duralex products made of?
Duralex products are glass products. They are therefore composed of a mixture of sand, soda ash and limestone.
I would like to contact you for a partnership or a press request.
We invite you to contact us via our contact form Send a request by choosing as subject "Others" then "marketing / communication / partnership".
I am a professional, who should I contact to obtain a supply of Duralex products?
We invite you to contact us via our contact form Send a request by choosing as subject "Others" then "commercial / sales".
I am opening a cafe / restaurant, do you have a distributor / reseller?
We invite you to contact us via our contact form Submit a request by choosing as subject "Others" then "commercial / sales".
I encountered a problem while using the products, what should I do?
We invite you to contact us via our contact form Submit a request by choosing as subject "After-sales service" then "Product quality-Claims".
Our team will get back to you as soon as possible.
Are Duralex lids guaranteed BPA and phthalate free?
Our lids are guaranteed to be BPA and phthalate free.
Do Duralex products comply with European and global standards?
All our products comply with the requirements of the European EEC Directives concerning food. Our products do not contain lead or cadmium.
Where are Duralex products made?
Almost all Duralex products are manufactured on our unique industrial site in La Chapelle-Saint-Mesmin (45).
I bought a damaged product in store, who do I contact for exchange/refund?
We invite you to contact the customer service department of the brand where you purchased your product. It alone is in the ability to take your claim into account.