Duralex Customer Service

Soak the dish in soapy water for 20 minutes. Do not use metallic sponges, pads, powders or abrasives. To remove hard water stains, try vinegar. If this doesn't work, we suggest trying a hard water product called LemiShine which can be found at the local grocery store. Then trying soaking your glassware in LemiShine and warm water.

Nonporous Duralex glass does not absorb liquid.

We currently do not ship orders outside of the United States. Primary shipping methods are UPS Ground and in some instances USPS. Orders to Hawaii, Alaska and U.S. territories will be shipped via USPS Postal Service and UPS Ground. Express and/or Overnight and 2nd Day delivery services are not available at this time. We do not ship to PO Boxes.

Items may be returned or exchanged within 30 days of receipt of goods. Please contact us with the following information:

Order Number

Product Name(s) and Product Number(s)

Reason for Return

Yes, Duralex products are dishwasher safe.

Yes, Duralex products can be stored in the freezer.