Duralex Customer Service
Browse Our FAQs
How should I clean my Duralex products?
Soak the dish in soapy water for 20 minutes. Do not use metallic sponges, pads, powders or abrasives. To remove hard water stains, try vinegar. If this doesn't work, we suggest trying a hard water product called LemiShine which can be found at the local grocery store. Then trying soaking your glassware in LemiShine and warm water.
Do Duralex products absorb liquid?
Nonporous Duralex glass does not absorb liquid.
Do you ship outside of the United States?
We currently do not ship orders outside of the United States. Primary shipping methods are UPS Ground and in some instances USPS. Orders to Hawaii, Alaska and U.S. territories will be shipped via USPS Postal Service and UPS Ground. Express and/or Overnight and 2nd Day delivery services are not available at this time. We do not ship to PO Boxes.
What is your returns and exchange policy?
Items may be returned or exchanged within 21 days of receipt of goods. Please contact us with the following information:
Product Name(s) and Product Number(s)
Reason for Return
Are Duralex products dishwasher safe?
Yes, Duralex products are dishwasher safe.
Are Duralex products freezer safe?
Yes, Duralex products can be stored in the freezer.
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