Shipping & Returns
Duralex USA, Inc. Shipping Policy
We currently do not ship orders outside of the United States. Primary shipping methods are UPS Ground or Second Day Air and in some instances USPS. Orders to Hawaii, Alaska and U.S. territories will be shipped via UPS Ground. We do not ship to PO Boxes.
Available store items are typically shipped (processed, packed, and submitted to UPS (or USPS) within 3-5 business days unless otherwise specified. Shipping and handling times are approximate and not guaranteed.
For orders shipping to apt. or over $200 value, a signature is required at delivery.
Duralex USA, Inc. Returns & Exchange Policy
Items may be returned or exchanged within 30 days of receipt of goods. Please contact us with the following information:
- Order Number
- Product Name(s) and Product Number(s)
- Reason for Return
Returned items can be shipped back to us via US Mail or any private, traceable parcel carrier. Refunds or credits are limited to the value of the item and any taxes charged, we do not credit shipping for buyer remorse. Duralex USA, Inc. is not responsible for returned items until they are received by us. As such, customers should insure / track their returned items. Package insurance is free (up to $100) with UPS and FedEx.
Items being returned must be unused, in their original packaging.
Duralex USA, Inc. Sales Tax Policy
Shipments to residents are subject to applicable sales taxes. No sales taxes are applicable elsewhere at this time.